Returns & Exchanges

We want you to love your Native Union products as much as we do, which is why we offer a 14-day hassle-free return window for any reason. All items must be returned in their original packaging and in like-new condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to locate your purchase and start the process.

• 2.
  Prepare Your Package

  Securely pack your items in their original boxes, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship It Back

  Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund to your original payment method within 5 to 7 business days.